Privacy policy

The protection of personal data is one of the key values of the Cegedim Group and as such:

CEGEDIM.CLOUD takes the necessary measures to protect the personal data that CEGEDIM.CLOUD collects within the framework of its services.

Your data are hosted in France by a French company, CEGEDIM.CLOUD, which is certified as a perennial health data host (HDS), ISO 27001, ISO 20000-1, ISO 27017, ISAE 3402 type II and ISO 27018, and is therefore subject to regular security audits, by approved organizations.

Native compliance with the GDPR

The Site is administered in compliance with Regulation (EU) No. 2016/679 on General Data Protection Regulation (hereinafter “GDPR”) and the provisions of the French Data Protection law (Loi Informatique et Liberté) of 6 January 1978 as amended.

Secure Hosting

Data hosting is provided by, a certified host in compliance with applicable regulations, RCS 790 173 066, 137 rue d’Aguesseau 92100 Boulogne Billancourt. Hosting is provided exclusively in mainland France.’s hosting and facilities management activities are certified ISO 27001 as well as ISO 20000-1, HDS, ISO 27017, ISAE 3402 type II and ISO 27018 and are therefore subject to regular security audits.

Would you like to know how your personal data are processed through our website?

The purpose of this Privacy Policy (the “Policy”) is to provide details on why we collect your data on our site “” (hereafter the “Site”), how we use it and what rights you have.

This Policy is an integral part of the Terms and Conditions of Use. Your use of the Site implies your acceptance of the provisions of the Terms and Conditions of Use and this Policy.

This Policy may be modified, supplemented or updated in order to comply with any legal, regulatory, jurisprudential and technical evolution. We invite you to regularly consult this Policy in order to keep you informed of the current version.

Who is the data controller?

NB: The controller of a personal data treatment, within the meaning of GDPR, is the person, public authority, company or body that determines the purposes and means of the processing of personal data

CEGEDIM.CLOUD is controller of data processing in the context of your navigation on the Site;

The security of your data is a priority for CEGEDIM.CLOUD.

Whether it is the data controller or a processor, CEGEDIM.CLOUD takes the appropriate measures to ensure the protection and confidentiality of personal data in its possession or that it processes in compliance with the legal and regulatory provisions in force (French Data Protection Law (LIL) and GDPR).

Which personal data are collected?

The personal data likely to be collected by CEGEDIM.CLOUD as data controller are in particular the following:

  • your name and surname
  • your company’s name
  • your email address
  • your home and cell phone number,
  • your date of birth,
  • your gender
  • your password
  • your connection data and use of the Site
  • your IP Adress, computer hardware used

Why are these data collected?

Your personal data may be collected and processed by CEGEDIM.CLOUD:

  • to process your request when you contact us via our contact form ;
  • as part of the management of our cookies;
  • to improve navigation on the Site, the quality of the services offered;
  • to manage requests related to your rights;
  • to produce statistics, in particular on the activities carried out on the Site;
  • to prevent and combat computer fraud.
  • For the purpose of carrying out marketing surveys (particularly satisfaction surveys), organizing training courses, seminars and/or carrying out sponsorship operations.


These data are stored in accordance with the legislation in force and are intended in particular for CEGEDIM.CLOUD’s services (commercial, marketing, compliance, etc.). The processed data are likely to be transmitted to our affiliated companies and if necessary internationally in compliance with the regulations related to personal data protection.

Who are the recipients of the personal data collected?

The recipients of certain of your personal data are:

  • Cegedim Group’s affiliates ;
  • Our certified healthcare data host, CEGEDIM.CLOUD;
  • Where appropriate, authorized persons at our subcontractors or partners, under conditions of strict confidentiality and exclusively in order to achieve the purposes of treatment set out in this Policy.

How long are your personal data retained?

When our contact form is used, the personal data collected is stored for the time strictly necessary to process your request and provide you with an answer.         

Beyond this time, we will delete or archive this personal data in accordance with the legal or regulatory provisions in force.

What are your rights and recourses?

In accordance with the regulations in force, you have a right of access to your personal data, a right of correction and deletion, as well as a right to limit processing, a right of portability and a right of opposition.

You also have the right to define your guidelines for the storage, deletion and communication of your personal data in the event of death.

To exercise these rights, you may contact us by e-mail at or by post at the following address:  CEGEDIM CLOUD – DPO – 137 rue d’Aguesseau – 92100 BOULOGNE-BILLANCOURT.  Please indicate the personal data that you wish to correct, rectify or erase and identify yourself precisely with a copy of your identity document. We will do the necessary to respond satisfactorily to your requests and in accordance with the relevant legislation and regulations. In addition, you can file a complaint with the CNIL, the supervisory authority for the protection of personal data in France.

Opt-Out concerning Matomo Analytics :

What is CEGEDIM.CLOUD’s policy about cookies?

During the navigation of our Site, cookies may be deposited and saved on your terminal (computer, tablet, smartphone, etc.).

The purpose of this Policy is to specify the different types of cookies and other similar technologies that may be used on our Site.

A cookie is a small text file that a website may place on your computer’s hard drive. It records information about your device’s browsing on the site (such as the pages visited, the date and time of the visit,etc.) and is installed on the browser.

Why do we use cookies?

Cookies enable us to improve navigation on the Site, to optimize and personalize our services on the Site and to measure audiences in order to offer you a content that corresponds to your expectations and preferences.

Cookies we use on our website are either issued by us or issued by third party companies on our behalf.

Cookies necessary for the provision of services and the improvement of the Site’s performance do not require your prior agreement. More specifically, these cookies enable us to offer the user access to his account or any other reserved space via his identifiers, to memorize information relating, for example, to a form that you have completed or to a service, to implement security measures, to memorize the display preferences of your browser and to adapt the presentation of the Site.

Our Site may contain audience measurement cookies issued by third parties that enable us to establish statistics on the frequentation and use of the various elements composing the Site in order to improve the interest and ergonomics of the Services offered.

If you do not wish to receive cookies from our Site, you can inform us of your choices via the Site’s cookie management panel.

These cookies are stored for 13 months after the first deposit in the user’s terminal, following the expression of consent by the user.

You can manage and modify the use of cookies at any time via your browser. We remind you that the deactivation of internal or third party cookies that are strictly necessary for the provision of the service may result in slowing down and/or disrupting access to and use of the Site.

Cookies used

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We use the Matomo audience measurement service in order to analyse the use of our site by visitors and to propose improvements.

The MATOMO solution used is hosted by CEGEDIM.CLOUD in data centres located in mainland France. CEGEDIM.CLOUD is certified as a long-term health data host (HDS), ISO 27001, ISO 20000-1, ISO 27017, ISO 27018 and ISAE 3402 Type II, and is therefore subject to regular security audits by approved organisations.

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